Our Hospital Report Card 2002 Is In

From time to time, hospitals need to assess their performance in comparison with other healthcare facilities. Providing high quality acute care services to people in need, facing various challenges on a daily basis, hospital administrators and staff need to know how well their facility is keeping pace with others across the province.

This is the third voluntary participation for the Hawkesbury & District General Hospital in the Hospital Report series. The report, a joint initiative of the Ontario Hospital Association and Ministry of Health and Long Term Care, is an evaluation tool used by hospital administrators and Board of Directors for future decision-making and to strengthen hospital performance and accountability to both their patients and the public.

Overall, 123 acute care organizations, representing 173 hospital sites, voluntarily agreed to participate in the province-wide analysis. Ninety-two of the 123 organizations elected to participate in the hospital-specific portion.

Hospital Report 2002, Acute Care, shows how our local hospital performed and it tells us

· what patients said about their stay in our hospital

· how the hospital staff looked after patients,

· how the hospital managed its resources, and

· how the hospital coped with change.

The report shows that the Hawkesbury & District General Hospital continued to demonstrate a commitment to providing quality healthcare while being fiscally responsible and sensitive to changes in the environment. The results also indicate that our local hospital has met the provincial standards and falls in line with other community hospitals in Ontario.

The patient satisfaction results were compiled through an independent survey carried out with patients who were hospitalized during September, October and November 2001. It is the first time that our local hospital has a sufficient number of respondent to be included in the survey.

“Our hospital offers services to the whole community and patient satisfaction is an extremely important indicator. Ensuring patient satisfaction is the HGH’S main objective, and a goal we strive to meet everyday ”, reports André O. Rodier, Hospital Administrator.

The administrators and personnel therefore wish to thank the numerous patients who completed and returned the surveys that allowed our hospital to compare its standing with other community hospitals.

“We support the process of these provincial evaluations. The data gathered is extremely useful as a quality improvement tool”, states André O. Rodier. “These data provide us with information on what we are doing right, what we are doing well and what could be improved.”

“I wish to publicly congratulate the staff, physicians and the many volunteers of the hospital for their dedication to our clientèle. We could not provide quality services without their expertise, devotion and commitment.”