Your Stay

Welcome

The Hawkesbury and District General Hospital is a vibrant institution which offers a broad range of health care services to a diverse population.  Since opening at the current site in 1984, the hospital has been recognized for its steady commitment to quality and innovation.

Together, the staff, physicians and volunteers welcome you to our facility.  Your attending professionals will facilitate your stay and assist you and your family by providing quality care and services.  In the fall of 2007, the hospital has introduced the patient-centered care standards of the CCHSA (Canadian Council on Health Services Accreditation) to guide its customer service and Quality Assurance Program.

Our Patient Guide will provide you with useful information on hospital policies and services.  Our staff is at your disposal to complement this information and address your questions during your stay and recovery at the hospital.  However, your participation in the process of care is also important for your well-being.

Our hospital is publicly funded and governed by a volunteer Board of Directors that represents the community and which is ultimately responsible for the performance and quality of the hospital services.  The administration of the hospital fosters a quality work environment for our staff and promotes communication, mutual respect, dignity and acceptance of diversity and, at all times, respecting confidentiality.

We hope your stay will result in a positive experience.

What you need to bring:

1. A complete list of your medications with dosage if possible. It is however preferable to bring your own medication.

2. Your provincial health card.  If you have another insurance plan, bring your membership card.  At the time of your visit, a hospital blue card will be given to you.  Bring it with you every time you come to the hospital.

3. Personal items such as pyjamas and nightshirts, housecoat, slippers or comfortable shoes, undergarments, sox, underwear, etc.  Toilet-case: toothbrush/toothpaste, brush/comb, soap/shampoo, shaving kit (electric razor allowed), facial tissues (Kleenex). 
 
Please do not bring:         
- Large suitcases
- Cellular phone
- A large amount of money
- Jewelry
- Electronic equipment such as radios, ventilators, etc…            
                
The hospital is not responsible for thefts or damaged objects.

We ask that you return your valuables at home; if it is not possible, there is a security box available at the admission desk that you could use.  You will be given a detailed receipt of the valuables that you leave at the desk.

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